Description

Enrollment & Outreach Specialist

SALARY
$5,241.00 - $6,384.00 Monthly

$62,892.00 - $76,608.00 Annually

LOCATION
Joint Base Lewis-McChord, WA

JOB TYPE
Full Time

JOB NUMBER
C2545

DIVISION
Joint Base Lewis McChord - Student Services

DEPARTMENT
Outreach

OPENING DATE
10/14/2025

CLOSING DATE
10/28/2025 5:00 PM Pacific
 
 
Position Summary

Please Note: The salary range for this position is $62,892.00 to $74,724.00 annually, depending on qualifications, with periodic increments up to $76,608.00 annually. This position may be eligible for one (1) telework day per week once the incumbent is established in the role.

The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college.

Reporting to the Director of JBLM Education Access and Enrollment, the Enrollment and Outreach Specialist at Joint Base Lewis-McChord (JBLM) supports the equity-centered mission of the Pierce College District by assisting prospective and incoming students through multiple modalities. As a key member of the District’s Student Services team, and with a primary focus on supporting military-affiliated students at JBLM, this position serves as a liaison with multiple military education partners on base, as well as in other geographic areas around the world.

This position actively leads, supports, and engages in Pierce College’s goals for equity and inclusion in order to create and maintain a workplace that supports and respects accessibility, equity, inclusion, and diversity. This position requires regular and consistent attendance.

About the District

Pierce College is a high-performing, mission-driven, data-informed, student-focused district committed to equity, diversity, and inclusion. For 55 years, Pierce College has developed a national reputation for academic excellence and support services to ensure student success. The district is proud of the many awards and recognitions it has received. Pierce College is an Achieving the Dream Leader College of Distinction and was the 2017 recipient of their prestigious Leah Meyer Austin Award, given for measurable improvements in student outcomes.

Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four-year institution, employment and earnings rates after graduation, and access for and success of minority and low-income students. Pierce College District was named as a Top 10 finalist for the 2021 Aspen Prize and a Top 25 for 2023. Pierce is also one of 30 original AACC Guided Pathways colleges and one of first five College Spark Washington pathways colleges. We have bold goals to have all students on a career pathway to increase completion rates for all students and to close achievement gaps by 2027. Want a feel for our District. Take a peek with aerial campus views!

Pierce College Fort Steilacoom

Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake.

Pierce College Puyallup

Located on an expansive site with 125-acres of wooded land with beautiful hideaways.

Pierce College at JBLM 

Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families that are serving our country.

Our colleges enjoy a strong presence in the communities in which they serve and participate in numerous partnerships with business, community, government, and educational organizations.

 
Essential Functions
 

The Enrollment and Outreach Specialist will be responsible for the following, but not limited to:

Integrated Institutional & Program Core 

• Actively advance Pierce College's goals for equity and belonging in order to provide access and support for our diverse community of learners.
• Contribute to an engaged and supportive team with shared accountability for the equitable success of students and employees at JBLM and across the district.
• Participate in committees and task forces as appropriate to ensure collaboration on reducing barriers and promoting retention.

Direct Student Support 

• Provide holistic and culturally sustainable support services to new, continuing, and returning students.
• Create a welcoming environment that promotes belonging and actively work with the team to identify, minimize/eliminate barriers.
• Actively guide applicants through the admissions and enrollment process, providing information, support, and resources they need to engage in and successfully navigate the process.
• Conduct walk-in intake advising sessions with prospective students; provide Getting Started steps, discuss career/educational goals, share support resource information, and connect student to career pathway.
• Contribute to an atmosphere that makes applicants, incoming, and continuing students feel affirmed, empowered, and valued.
• Provide systematic communication with students through multiple methods, including district approved technology and social media platforms, to connect with and manage assigned caseload of military-affiliated applicants.
• Assess student needs using intake forms, exploring past educational experiences, identifying cultural barriers to success, and other barriers to program completion, and make appropriate referrals to internal and external partners.
• Communicate admission policies and processes to prospective students, staff, and community members.
• Engage new students and provide encouragement and assistance with tools that help them prepare for their initial academic advising session.
• Communicate assessment practices for math and English readiness.
• Review transfer transcripts and use equivalency guides to evaluate transfer credits for Math and English placement and course prerequisites; work with institutional partners to determine equivalencies if not already established; communicate with students about impact to chosen career pathway.
• Maintain working knowledge of funding resources (e.g., Financial Aid, MyCAA, Veterans benefits) and provide accurate information to students regarding options, processes, and deadlines.
• Assist students in connecting with Military Education Counselors.
• Assist students in using and understanding class catalog and class schedules.
• Help students navigate the Pierce College website, military portals, and other resources in support of their application and career pathway.
• Provide information about national examination programs such as CLEP, DSST, PearsonVue, and the Pierce College at JBLM National Testing Center services.
• Collaborate with Student Success Coaches to support successful transition of all incoming students.
• Maintain knowledge about different programs and courses offered by the College.
• Remain up-to-date on key calendar and scheduling dates across the district (e.g., payment deadlines, withdraw dates, registration periods, term start/end dates, etc.).
• Support other team members during peak cycles, which includes but is not limited to, answering daily customer service calls, performing triage at front counter, and partnering with other colleagues to address complex student issues.
• Assess student completion of all pre-advising elements, monitoring progress metrics, determining when outreach might be helpful, analyzing where students encounter barriers, and recommending changes to tools, resources, and practices.
• Connect with applicants who do not complete the admission process; identify barriers and provide support and encouragement to move applicant to completion.
• Compile data on applicant attrition and identify emerging trends for the JBLM Dean of Student Success & Enrollment Services; engage in discussion on improving processes and removing institutional barriers.
• Assist with retention plan efforts as assigned.
• Assist with providing college community with current cultural issues and concerns impacting students.

Outreach and Engagement 

• Serve as a point of contact for applicants, responding to questions, gathering information to respond to students, and making referrals as needed.
• Serve as primary coordinator for JBLM calling campaign efforts related to enrollment and retention (e.g., students who have applied but not enrolled, students who have enrolled but not accessed classes, etc.).
• Represent Pierce College at community and installation outreach events.
• Promote student engagement through college life and campus involvement.
• Collaborate with internal partners to support activities and events for new incoming students.
• Promote external engagement efforts as needed.
• Contribute to the development and/or selection of marketing and promotional materials.

Other Duties as Assigned 

• Participate in District shared governance through committee participation and/or other engagement.
• May assist in training a team member with comparable duties and provide instruction.
• Other duties as assigned to support the mission, goals, objectives, and commitments of the college.

Education Required

• Bachelor’s degree from an accredited college or university in Education, Counseling, Psychology, Public Affairs/Administration, or other related fields.

OR

• An equivalent combination of education and experience may be considered in lieu of a bachelor’s degree. If using equivalency for education, you must meet the following requirement:
  • A minimum of four (4) years of progressively responsible experience in student services, enrollment management, outreach, advising, or a related field. Experience should demonstrate the ability to work with diverse populations, support individuals in a high-paced environment, and contribute to goals in an educational setting.

Applicable Coursework includes

Education | Counseling | Psychology | Public Affairs/Administration |or Related field

Education to Experience Equivalences

Associate's Degree = 2 years | Bachelor’s Degree = 4 years | Master’s Degree = 5 years

Experience Required

• One (1) year of experience working in an educational environment providing direct student support (such as academic advising, financial aid, TRIO, multicultural services, or Workforce Education), OR one (1) year of experience in an agency or school setting managing a client caseload.
• Demonstrated experience assisting individuals in problem solving, identifying needs, and exploring options.
• Demonstrated experience providing culturally responsive services and assistance.
• Demonstrated experience working with privacy laws and confidentiality issues.
• Demonstrated Experience in providing effective referrals for students or clients.
• Experience working with electronic information management systems/database software.

Special Requirements

• The successful candidate must consent to and pass a criminal background check after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in this position.
• Must meet and maintain security standards for military installation access authorization.
  • The primary location for this position is at Stone Education Center on JBLM. This is an active military installation and candidate will be exposed to armed military personnel, noise from military equipment and military security measures. Candidate is required to have a REAL ID approved identification, and proof of current vehicle registration and vehicle insurance to receive access and driving privileges on the installation. JBLM has limited public transportation options.

Required Competencies

• Cultural Humility: Actively supports the college’s mission of racial equity and anti-racism, fostering positive and effective interactions with individuals form diverse cultures, socioeconomic backgrounds, and educational experiences. Values organizational diversity and promotes cooperation while striving to eliminate barriers foe systemically non-dominant students through anti-racist practices.  
• Customer/Student Relations: Embraces a student-centered approach, demonstrating sensitivity to customer needs, attitudes, and concerns. Creates a positive environment and personalized experiences for students, actively engaging in service quality assessments and follow-up. Capable of interpreting student needs and providing comprehensive information beyond direct inquiries.
• Personal Credibility:  Respects the confidentiality of shared information and acknowledges when confidentiality cannot be compromised. Takes ownership of mistakes and refrains from assigning blame to others.
• Ethical Behavior:  Adheres to high standards of integrity and honesty, supporting the organization’s commitment to public service. Efficiently utilizes state, college and program resources and complies with relevant laws, rules, policies, and procedures.
• Job Management: Takes initiative and accountability for job performances, effectively balancing critical job requirements. Maintains punctuality and readiness for job functions, managing time and priorities to ensure timely completion of tasks. Utilizes organizational systems to organize, prioritize, and track information. Capable of multitasking in high-pressure environments with attention to detail and accuracy.
• Adaptability & Flexibility: Responds positively to change, embracing new practices or values to achieve goals and solve problems. Adapts to evolving business needs, conditions, and work responsibilities.
• Technical Expertise: Demonstrates proficient knowledge in assigned areas and effectively applies technical expertise to problem-solving. Proactively engages in learning about software and its efficiencies.

 

To be considered for this position, applicants must:

• Meet the required qualifications as outlined in this announcement.
• Complete the online application profile at: https://www.pierce.ctc.edu/hr.
• Apply for the specific job opening.
• Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. (Cover Letter)
• Upload (attach) detailed résumé of all educational and professional experience. (Résumé)
• Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education and/or coursework.  International transcript must include a foreign transcript evaluation. For a list of approved credential evaluation services, visit: https://www.naces.org/members.
  • Please note: Certain positions require specific levels of educational attainment such as a post-secondary degree, licensures or certifications. In order to evaluate applicant materials to determine if the minimum qualifications are met, information regarding your education and experience should be included in your application materials.
  • Applications without transcripts attached, may receive notification that their application materials are incomplete. If you receive a notice and information has been provided elsewhere in your applications materials, please disregard. (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)
• Upload (attach) a list of at least three (3) professional references with names, telephone numbers, and e-mail addresses. One of which must be your current or most recent supervisor. Letters of recommendation will not be accepted. (References)
• Provide a response to the following question. (Supplemental Question)
  • Briefly describe how you have worked in your previous or current positions to advance equity, diversity, and inclusion in your organizations and how you would do that in this position. Please limit your response to a maximum of 500 words.

To learn more about our Equity, Engagement, and Belonging efforts, please visit: https://www.pierce.ctc.edu/equity-engagement-and-belonging.

Special Note

To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.

All correspondence regarding your application status will be sent to the email address associated with your SCHOOLJOBS.COM account. Please make sure to check your spam folder periodically, in the case of an automated, incorrect delivery.

Terms of Employment

This is a full-time (40 hours/week), classified, overtime-eligible position with Pierce College District. This position is permanent after serving a 6-month probationary period. The primary work location is the Pierce College campus at Joint Base Lewis-McChord (JBLM). Occasional travel to Pierce College campuses or sites may occur. Work hours are from 8:00 a.m. to 5:00 p.m., Monday through Thursday and from 8:00 am to 4:00 pm on Friday, with occasional evenings and weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites. This position requires regular and consistent attendance and may be eligible for one (1) telework day once the incumbent is established in the position.

Salary & Benefits

The starting salary of this position is $5,241.00 to $6,227.00 per month, depending on qualifications, with periodic increments up to $6,384.00 per month.

However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. 

Physical Work Environment

This position is required to work indoors in an open office environment, which requires visual concentration on detail, dexterity, precision, and is subject to frequent noise and interruptions. This position operates in a dynamic and fast-paced environment.

Reasonable Accommodation

Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Screening & Interview Process

Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned.

Please Note

This is a competitive selection process. Your application materials will be reviewed and evaluated based on the minimum qualifications listed for the position. Applicants whose qualifications most closely correspond to the district’s needs will be eligible for further consideration.

Notification of application status normally occurs 4 to 6 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.

Conditions of Employment

Prior to the start of employment, finalist(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Conditional offer letters will be accompanied by a declaration and authorization to release information form to be completed by the applicant. Disclosure is required under Washington State Law RCW 28B.112.080.

An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.

Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.

Bargaining Unit

This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA).

Equal Opportunity

The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.

For more information about this position or assistance regarding your application, contact Human Resources at: jobs@pierce.ctc.edu.

Questions regarding equal employment opportunities or discrimination may be directed to the following:

Sean Cooke - Title IX Coordinator & ADACO / Section 504 Coordinator

(253) 840-8472

Deena Forsythe - Vice President for Human Resources

(253) 964-6586

Paula Henson-Williams - District Affirmative Action Officer

(253) 864-3229

 
 
Employer
Pierce College
Address
9401 Farwest Drive SW

Lakewood, Washington, 98498
Phone
253.964.7342

Website
https://www.pierce.ctc.edu/hr
Enrollment & Outreach Specialist Supplemental Questionnaire

*QUESTION 1
Briefly describe how you have worked in your previous or current positions to advance equity, diversity, and inclusion in your organizations and how you would do that in this position. Please limit your response to a maximum of 500 words. To learn more about our Equity, Engagement, and Belonging efforts, please visit: https://www.pierce.ctc.edu/equity-engagement-and-belonging. 
* Required Question